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Customer Care

At Madge our aim is to provide you with the finest quality skincare & cosmetics to make you feel beautiful.  On this page, you can find more details about how to buy our products online, our shipping details, our returns policy, product care and other details to help you in your purchase.




How long does it take for an order to arrive?

All Australian orders are shipped within 24-48hrs via Australia Post 

Please allow 1-4 weeks for US delivery due to large demand. Please allow 3-5 weeks for International delivery (due to custom rules for each country)

These are the default shipping time frames. Any change in shipping time will be noted on the product page.

Where do you ship to?

We ship worldwide. Allow For 2 Days Processing Time:

Processing time differs from product to product due to popularity / availability. The average order is processed in 2-4 days.

Help! I Need To Change My Shipping Address.

Once your package has been shipped, the shipping address cannot be changed.

How Much Is Shipping?

This depends on your address and product. Shipping is calculated during checkout.


Shipping During Holidays

Some holidays affect both shipping companies and suppliers. If your package is delayed on a holiday, this is most likely the cause.


Fees associated with customs/duties/taxes will be displayed during checkout if applicable. They are the sole responsibility of the customer.

We do not impose these fees. We simply are required by law to pass them to the end user.


For hygiene reasons we cannot accept returns, if you are not happy with the product please return to us at your cost for a full refund.